Thursday, October 20, 2011

Devolution of the Corner Store?

I'm in San Francisco (for BlackBerry DevCon) (and yes I just felt an earthquake - what a cliche - and yes it freaked me out) and I went into a CVS Pharmacy near my hotel today. They don't have checkout counters at that store: it's purely self checkout. In addition, the checkout assumes that you have a CVS credit card. You can use a different credit card, but only if you understand that you have to press "Courtesy Card" and go from there. The prices are all different for CVS card holders, as well.

Over the last five years, especially in big US cities, pharmacies have displaced the corner store. The new pharmacies have junk food, toiletries, make-up, and a few groceries and household items. They're ubiquitous: in New York and San Francisco, there's a Walgreens or CVS or Duane Reed on every block, it seems. Corner stores, family grocerers and newspaper/smoke shops have all but disappeared.

In Toronto, the immigrant-owned small grocer with a display of fresh flowers out front is still ubiquitous, although the pharmacies are getting a foothold in the financial district.

In Waterloo we never had many mom-and-pop grocers (at least in my time there, since the mid-60s); instead, we have stands at the farmer's markets. Diners used to sell candy and cigarettes at the cash, and the only place I know that still does that is The Harmony at King and Central (not cigarettes anymore, of course). Our corner stores were and are of the 7-11 variety, and I wouldn't miss the demise of their magazine racks with porn at the eye level of 11 year-olds.

My main problem with the preponderance of pharmacies is the horror of having the same company dominating every street. Outside they look the same. Inside they look the same. They all carry exactly the same stuff, and there's nothing local or individual about it. You won't find homemade butter tarts or samosas on the counter, as you do at mom-and-pop outfits, or artichokes from the home town of the Italian owners. They don't offer an array of newspapers. Now they don't even have a human being at the checkout.

It is more than nostalgia, I hope, to think that we're losing something here.

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4 comments:

Kerry Liles said...

My wife an I recently were in Seattle/Bellevue Wa. and we encountered the closed-loop company loyalty card pricing scheme (er, scam). We were told by one cashier we could sign up on the spot and fill in the pertinent information later on the 'Net (wink, wink). Somehow, we forgot to finalize all that info.

PS: the zip code for the White House is 20500, I use that all the time at checkouts when they require a US Zip code...

Yappa said...

Hi Kerry!

(Did you see the recent IPSA traffic on Facebook? If not drop me a line and I'll send you a link.)

I love the tip about the White House zip code. I frequently have to supply a US zip code (sometimes with a Canadian address due to incompetent programming) and I used to use an aunt's in Memphis... now I'm on to 20500.

Kerry Liles said...
This comment has been removed by the author.
Kerry Liles said...

Hi back, Yappa...

I don't do Faceplant, so I didn't see the IPSA info (although there are occasional rumblings on LinkedIn).

I am still waiting for a US cashier to ask me how I like living in the White House...