I first understood accessibility issues in uptown Waterloo when my mother started using a walker. My mother lives in easy walking distance of the uptown. Her health and emotional well-being were enhanced by a daily walk to uptown, but accessibility problems often prevented her.
When my mother started using a walker, many of her favorite establishments were closed to her: Whole Lotta Gelatto, Wordsworth Books (in its original location), Uptown 21, and many others. The main culprit was a large step up from the sidewalk. An additional problem was buildings with two entry doors and a tiny vestibule - you just can't hold on to a walker and pull open a heavy door in a cramped space. The accessibility of toilets (the thing most people focus on) was the least of her worries.
Getting into stores was not her only problem. Navigating the two blocks from her apartment at Erb and Willow was increasingly difficult. All of her routes presented challenges:
- The sidewalk on Erb St between William and King is broken and bumpy. She managed it for a while, but it made her arms ache and she eventually had to give it up.
- The path that runs along the railway tracks from Willow to King would have been ideal, but it is ungraded, unpaved, and unfinished. She tried it but couldn't manage certain parts, like crossing the tracks.
- The sidewalk on William between Willow and King is a longer route but the sidewalk is smoother. However, the pavement was frequently obstructed with dirt or branches.
Here's a stretch of bumpy sidewalk on Erb near Peppler:
In the winter my mother often became a shut-in because of uncleared snow. The south side of Erb between Peppler and Regina was particularly bad, but she couldn't cross at the Peppler crosswalk because the bump left by the snow plough was never cleared. People have to climb over the snow pile to get from the sidewalk onto the crosswalk. Even when sidewalks were shoveled, they frequently were so poorly cleared that she had to navigate over packed snow and ice.
Her problems didn't stop when she got to the uptown. Many of the pavements on King Street are broken and bumpy. In winter portions tend to not be salted, and can be treacherous with ice. Increasingly, where she was able to go depended on the state of the sidewalks on King.
My mother is not an isolated case. The uptown is heavily populated by seniors: the Adult Recreation Center (ARC) at King and Allen, Water Park condos (mostly senior), Terrace on the Square retirement home, and others. You frequently see seniors with walkers and scooters navigating through the uptown. I once saw an elderly woman with a walker take a bad fall on an icy sidewalk on Park near William; she landed on her back and had passing motorists not seen her, she would have been stuck there for some time.
Beyond seniors, there is a large and vocal community of wheelchair users in Waterloo. They appear at every public forum and make the case very persuasively that the uptown is not accessible. All the politicians and staff listen and agree with them and promise action. This has been going on for years and years and years, and yet the problems persist.
Accessibility is part of the Uptown Streetscape Improvement project, which has been languishing in the planning stage since 2004. A new round of public forums is currently in progress but frankly, I have given up on these public forums: I don't believe that anyone is actually really listening. Once council has agreed on a principle, like improving accessibility, why not make a commitment to make some improvement every year? (And rather than endlessly asking the public what they want but only attracting the same small group of activists every time, why not do proper market research?)
In Kitchener, Belmont Village was made accessible with very little fuss a couple of years ago. Every business with a step got a small ramp, as shown below. It's my understanding that the businesses chipped in to the cost.
Installing ramps in the uptown is made more difficult by planters that make the sidewalk very narrow in places:
When the Ali Baba closed on King near William, the owners of the building did a fantastic job renovating the building. It was a major renovation and it looks great, but why weren't they required to make the entrance accessible? We have a Complete Streets policy whereby whenever we make repairs to a street, we have to add bike lanes. Why can't we have a similar program for accessibility? It's outrageous that this brand new entrance in the heart of uptown has two steps and no ramp. It would have been so easy to make this restaurant accessible to everyone.
Waterloo Region Accessibility Watch Facebook page
Wondeful Waterloo Accessibility page
Access Waterloo Region